Return & Refund Policy
At Vellacroix, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the conditions below.
Return Eligibility
We accept returns within 7 days of delivery of your order.
To be eligible for a return:
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The product must be unused and unopened
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The product must be in its original packaging
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You must provide a receipt or proof of purchase
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The item must not be damaged due to misuse
For hygiene and safety reasons, we cannot accept returns for products that have been opened, used, or tampered with.
Return Process
To request a return:
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Contact our support team within 14 days of receiving your order.
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Once approved, we will provide a return shipping label.
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Pack the item securely and ship it using the provided label.
After we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
Refunds
If your return is approved:
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Your refund will be processed to the original payment method
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Processing may take 5–10 business days depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank (processing times may vary)
If the issue persists, please contact us through our website support.
Gift Returns
If the product was marked as a gift:
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You will receive a store credit after the return is approved
If the gift was not marked at purchase, the refund will be issued to the original buyer.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with product photos. We will arrange a replacement or refund.
Non-Returnable Items
We do not accept returns for:
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Opened skincare or cosmetic products
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Items purchased during clearance or final sale
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Products damaged due to improper use
Contact Us
For return requests or questions about this policy, please contact us through our official website.