Help & FAQ

🛍️ Orders & Products

How do I place an order?
Browse products, add items to your cart, and proceed to checkout. Enter shipping details and complete secure payment to confirm your order.

Are your skincare products safe for all skin types?
Our products are formulated for general skin compatibility. However, we recommend a patch test before full use, especially for sensitive skin.

Can I cancel or change my order?
Orders can only be modified or cancelled before they are processed for shipping. Contact support as soon as possible.

🚚 Shipping & Delivery

How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery time depends on your location within India and courier service timelines.

How can I track my order?
Once your order ships, you will receive a tracking link via email or SMS.

Do you ship across India?
Yes, we deliver to most locations across India.

🔁 Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products in original packaging.

When will I receive my refund?
Approved refunds are processed to the original payment method within 5–10 business days.

What if I receive a damaged product?
Contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or refund.

🔒 Payments & Security

Is my payment information secure?
Yes. All transactions are processed through secure encrypted payment systems to protect your personal and financial data.

What payment methods do you accept?
We accept major online payment methods available at checkout.

📩 Account & Support

Do I need an account to place an order?
No, you can checkout as a guest. Creating an account helps you track orders faster.

How can I contact customer support?
You can reach us through the contact form on our website for any assistance.

🌿 Product Usage

How should I store skincare products?
Store in a cool, dry place away from direct sunlight.

Can I use multiple products together?
Yes, but introduce new skincare products gradually to monitor skin response.